Customer Service

  • Shipping

    qWhen will my order be sent?

    As Dani Cremer has no stock and every item is crafted-per-order, the production time is 8-12 business days.

    qDo you offer free shipping?

    Yes, we do! We offer free shipping on all orders over $150. 

    qHow long will my order take to arrive?

    All orders are sent from Israel with EMS express. Delivery time is about 3-7 business day, depends on your location. There might be delays in delivery If your local customs stops the parcel. 

    qWhat about customs duties?

    Whereas US orders are unlikely to be delayed by the customs, orders originated in the EU might be stopped and inspected. All taxes, import duties, brokerage fees, are the responsibility of the recipient. There is a chance that you will not get charged VAT or duties, however if you do get charged, we cannot be responsible for these fees in any way. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

  • Frequently Asked Questions (FAQs)

    qHow can I pay for my order?

    We accept Paypal and credit card payments (through paypal secured system)

    qDo you offer gift cards?

    Yes. To purchase a gift card contact us at hi@danicremer.com

    qI have received a discount coupon from Dani Cremer – how long is it valid for?

    Unless stated otherwise, all of our coupons are valid for two years.

    qWhen will my order be sent?

    As Dani Cremer has no stock and every item is crafted-per-order, the production time is 8-12 business days.

    qDo you offer free shipping?

    Yes, we do! We offer free shipping on all orders over $150. 

    qHow long will my order take to arrive?

    All orders are sent from Israel with EMS express. Delivery time is about 3-7 business day, depends on your location. There might be delays in delivery If your local customs stops the parcel. 

    qWhat about customs duties?

    Whereas US orders are unlikely to be delayed by the customs, orders originated in the EU might be stopped and inspected. All taxes, import duties, brokerage fees, are the responsibility of the recipient. There is a chance that you will not get charged VAT or duties, however if you do get charged, we cannot be responsible for these fees in any way. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

    qDo your jewels contain nickel?

    We use only precious metals, therefore none of our jewels contain nickel.

  • Jewelry Care

    qHow can I protect my Dani Cremer jewelry?

    Sterling silver will naturally tarnish when exposed to common everyday items such as perfume, chlorine, rubber, salt water, and even air pollution. To keep your Dani Cremer pieces looking shiny and new, simply polish them with a silver polishing cloth — these can be purchased at most fine jewelry stores

  • Returns & Exchanges

    qWhat’s your return policy?

    If for whatever reason you're not satisfied with you order, you can return it (on your expense) within 14 days and either get a full refund (with a shipping fee of $25 deducted from the total of your order) or exchange it with another item.
    NOTE: returned items must be in mint, undamaged condition. We CANNOT refund you for damaged, used or faulty pieces.
     If there is a problem with the quality of your jewel or the wrong item has been sent, you can return it to us and and we'll send you another piece or, if you wish, refund you (including your shipping fees)